FAQ
What do I need to know about Ontario’s mandatory Workplace Health & Safety Programs regarding Congress?
Landscape Ontario, the Toronto Congress Centre and all suppliers appointed by show management for the set-up and tear-down of your exhibit are governed by and follow the procedures defined by the Ministry of Labour's Ontario Occupational Health & Safety Act and Regulations. During move-in and -out, the Congress trade show floor has been designated as an industrial zone. Mandatory regulations that specify certain personal protection equipment (PPE), practices and regulations about how and by whom work can be performed are in effect.
All exhibit personnel and/or subcontractors involved in the set-up and tear-down of your exhibit must complete and be prepared to submit upon request a certificate from the Ministry of Labour's Worker/Supervisor Awareness Training Program. You are advised to share this link with all staff and subcontractors. Save the completed certificates in a file. Bring the file to the show site and have it available during the following period January 5-12, 2024. http://www.labour.gov.on.ca/english/hs/training/
What additional regulations should I be aware of when constructing my exhibit?
Complete details concerning the set-up and tear-down of your booth will be found in the Exhibitor Manual. You, your staff and subcontractors must complete and submit the Health and Safety Policy and Declaration. Here are some of the highlights you’ll want to be aware of:
Complete the Ministry of Labour's Worker/Supervisor Health & Safety Training Program
All staff come to the show with a full complement of personal protection equipment (PPE) & steel-toed shoes
For their safety leave children under the age of 16 at home during move-in and -out
Wear hard hats and use yellow caution tape when performing overhead work
Wear appropriate personal protection equipment (PPE) (goggles & gloves) when operating hand/power tools
Comply with the mandatory Fall Protection/ Working from Heights training requirements when working at heights over 3 metres
Use proper extension devices (i.e. ladders) must be used. Ladders must meet all safety requirements as set out by the OHSA
Do I have to schedule a move-in?
Yes. Refer to the Move-in Request Form. For information about move-in, you are welcome to contact Mercedes Strachan at: ShowInfo@LOCongress.com
Can I drive my truck right onto the main floor?
No. Unless the vehicle is part of your display booth. You will be required to make special arrangements to drive to your booth in the building. Contact Mercedes Strachan at: mstrachan@landscapeontario.com. A complimentary truck washing service is available during move-in.
Will forklifts be available for move-in and move-out?
Yes. Pallets and crates will be unloaded from your truck and delivered to your booth at no charge. Forklifts, if required for work within the confines of your booth, can be rented from Stronco Group of Companies. Order this service before move-in.
Where can trucks park during the show days?
Arrangements have been made at the Delta Hotel by Marriott, 655 Dixon Rd, Toronto, ON, Canada. There is a special concession for 18-wheeler trucks at a rate of $60/truck/day. Reservations should be made at least two (2) weeks prior in writing to Julius Brown at jbrown@deltatorontoairport.com and include an indication of the length of time the vehicle will be parked and the length of the trailer. For more information call Julius at 416-873-7403.
Which hotels are recommended?
Landscape Ontario has negotiated rates at specific hotels. Please visit the Hotel page for more information and rates.
Do not be fooled by a variety of housing bureaus that are not affiliated and have not been authorized to contact you on behalf of Landscape Ontario or Congress. Our host hotels will not contact you unless you call them first. Exercise due diligence when contacted by a housing bureau and verify, verify, verify.
Guard Against Potential Housing Bureau, Directory Publisher and List Broker Scams
VERIFY. VERIFY. VERIFY. Research. Talk to someone about it. Seek Advice. Do not divulge personal or private information, credit card or banking information
How do I order my exhibitor badges?
Badges can be ordered by using the online Exhibitor Badge service. You are advised to place your badge order by December 1, 2023. For security reasons, we recommend that you only order exhibitor badges for staff that will work in your booth. Any other company representatives should be issued visitor badges. For more information, refer to the Exhibitor Manual.
Where can I pick up my exhibitor’s badge?
Badges will be mailed to exhibitors until December 1, 2023. After that date, all exhibitor badges will be held for pick up at the Exhibitor’s Desk during move-in. This desk is located at the show entrance in Hall D.
How many exhibitor badges are my company entitled to?
A maximum of 5 badges per 10 x 10 booth.
What does my badge entitle me to?
An exhibitor badge entitles you to enter the trade show all 3 days.
Please note: A separate fee applies to all educational events and Conference programs. Exhibiting companies are entitled to one (1) complimentary conference pass.
How many VIP passes is my company entitled to?
Digital VIP passes are unlimited. Find information on the Exhibitor Promotion Page.
Can I order booth furnishings and electrical services on-site?
Yes. There will be an additional cost for ordering booth furnishing or services on-site. To save money, review the deadlines for service contractors in the Exhibitor Manual and then order your carpet, drape, tables, chairs, power, lighting and lead retrieval.
Do I have to have carpet or other flooring material in my display space?
Yes. Carpet or another suitable flooring material is mandatory for this show. You can supply your own or rent carpet from Stronco Group of Companies. All exhibits are required to have flooring of some nature covering the cement. To save money, review the deadlines for service contractors in the Exhibitor Manual.
Are there any services included in the cost of my booth space purchase?
No. Carpet or other floor coverings and insurance are mandatory additional costs. Other optional costs include booth furnishings, in-booth materials handling, signs, lead retrieval, power, lighting, personal protective equipment, staffing, hotel accommodation and transportation. See the online Exhibitor Manual for preferred suppliers and service providers.
Do I need proof of liability insurance?
Yes. Exhibitors must provide a minimum of a $2 million liability insurance certificate. A certificate of insurance protects you, other exhibitors, attendees, and show management should an incident occur. A copy of your certificate of insurance, from your current business insurance provider or a new policy, must be sent to show management. See the online Exhibitor Manual for more information.
Will security be available on a 24-hour basis?
Yes. However, Landscape Ontario and the Toronto Congress Centre will not assume any responsibility for lost, stolen or misplaced materials. Exhibitors are urged to contact their insurance companies to ensure that their exhibits and products are insured during this period. This can be done by placing a rider on your existing business contents insurance or by purchasing a new liability insurance policy. Landscape Ontario suggests the services of Exhibitorinsurance.com
What is the name and address of the facility where Congress is held?
Toronto Congress Centre, South Building, 650 Dixon Road, Toronto, Ontario M9W 1J1
Phone: (416) 245-5000.
Where is the Show Office?
The Show Office is located on aisle 1900 and will be operational from January 5-12, 2024.
Phone: (416) 848-4141.
How should I label the material for shipping to the show site?
Packages for delivery to the Landscape Ontario’s Congress show site should be labelled as follows:
Name of Exhibiting Company
Booth #
Landscape Ontario’s Congress
South Building, Door 4
Toronto Congress Centre
650 Dixon Road, Toronto, Ontario, MW9 1J1
Cell # of your onsite company representatives
Show Office Tel: 416-848-4141
Can I ship my freight to the building before the move-in?
No. Freight will only be accepted by the Toronto Congress Centre during the specified move-in period. Advanced warehousing is available through the Stronco Group of Companies. Shipments are accepted in the warehouse Monday to Friday between 8:00 a.m. and 4:00 p.m. Call: 905-270-6767 for a quote and to make arrangements.
How should I label my advanced warehouse crates and skids?
Advanced Warehouse
Name of Exhibiting Company
Booth #
Landscape Ontarios Congress
STRONCO LOGISTICS C/O YRC
1510B Caterpillar Road, Mississauga, ON L4X 2W9
Receiving hours are Monday to Friday, 8:00 am - 4:00 pm name of Carrier
Number of pieces ____of______
Direct Ship To
Name of Exhibiting Company
Booth #
Landscape Ontario’s Congress
South Building, Door 4
Toronto Congress Centre
650 Dixon Road, Toronto, Ontario, MW9 1J1
Name of Carrier
Number of pieces ____of______
Where can I access the Rules & Regulations, service order forms and information for Congress 2023?
Once you have confirmed your exhibit space in the show, all the information and order forms are available for download in the online Exhibitor Manual.